FAQ & Shipping

Browse the shop, choose the sauces you want, and select the subscription option at checkout. You'll set your cadence — monthly, bi-monthly, or quarterly — and your sauces will ship on that schedule.

Yes. Before each shipment processes, you can log in and update your sauce selection. The cutoff is noted in your account so you always have time to make changes.

Both are done directly from your account. You can pause a shipment, push the next ship date, or cancel entirely — no phone call, no email required. There's no cancellation fee.

No minimum. You can cancel after your first shipment if you want. We'd rather you subscribe because you love the sauces than because you feel locked in.

Yes. When a new small-batch sauce is ready, subscribers get the first window to order before it opens to the public.

We ship throughout the continental United States. We're working on expanded shipping options — check back or contact us for updates.

Most orders ship within a few business days of the order processing. Exact delivery timelines depend on your location and carrier. You'll receive a tracking notification when your order ships.

Orders are packed to arrive intact. Bottles are cushioned and sealed so they travel without leaking. If something arrives damaged, contact us and we'll make it right.

You can place an order with a delivery address different from your billing address. Contact us if you need help setting up a gift subscription and we'll walk you through it.

Yes. We make in short runs intentionally — it keeps the ingredients fresh and lets us give each batch the attention it needs. We don't pre-make large volumes and sit on them.

No. The sauces are made with real ingredients and rely on natural preservation methods like fermentation and acidity. You'll see it reflected in the ingredient list.

Unopened bottles have a shelf life marked on the label. Once opened, store in the refrigerator. Fermented sauces are naturally stable but taste best within a few months of opening.

The sauces are made without gluten-containing ingredients. If you have a specific allergy concern, contact us directly and we'll give you the specifics for each sauce.

We use Stripe for all payment processing, which supports major credit and debit cards. Your payment information is handled entirely by Stripe and never stored on our servers.

If your order arrived damaged or incorrect, contact us and we'll replace it. Because our products are consumable, we can't accept returns on opened bottles. If there's an issue with your order, reach out — we'll sort it.

Check the tracking link in your shipping notification first. If it shows delivered but you don't have it, or if the tracking has stalled, contact us with your order details and we'll investigate.